Showing posts with label bad service. Show all posts
Showing posts with label bad service. Show all posts

Sunday, November 30, 2014

Teachers...I can love them...or... I can hate them!

This post is dedicated to OPRAH!

I learned early on in life that teachers are amazing. They are basically your moms while you are in school. These people are with you all day or for a full hour or so everyday. I mastered the teacher's pet definition when I was in school, before ONLINE-College.

Oprah re-assured me that teacher's were God's gift to earth. It reminded me that they were a select awesome group of people.

I became a server... I began serving groups of teachers at a Tavern in Nashua, NH.

I now know the following:
1. If a group of teachers are getting together, make a a note of who is getting what. They will always ask for the check to be split. They are going to claim they are the lowest paid profession. (I know a couple teachers making 70k or more)

2. Know what you are charging for and the pricing. They will make sure they know what price the menu says or any discrepancies) and how to tip 20% or less and nothing more than 15%.

If there is a grammatical error in your menu or speech, they win the case. No, you aren't in court or dealing with a lawyer, a teacher called you out and they taught you...YOU LOSE.

Overall, just be prepared for these guests, who love and raise our "Children of the future" to certainly be ready for a good time but to also be as critical of the service they get as they are about every book report or math test that comes across their desks. Today's lesson....be PREPARED!

Friday, November 21, 2014

"Waiting"

This is the majority of servers in America feel today. I can't quite go into detail about it anymore, because this wonderful person #ThadraSheridan nails it.




Monday, November 17, 2014

Server Dreams!

The other day I was telling one of my favorite bartenders how I had a weird dream...

"I had trouble sleeping, but when I did the dream right before, I thought I was late for work... I dreamed... That I was on a vacation on a tropical island (I always have wanted to travel to Figi) where people with me had specific orders and I thought because of my bar and server knowledge I would get their drinks and figure out how I would teach/tell their server how to ring it in later."

Unfortunately, it appears that in dreams your subconscious is your worst enemy. As I was trying to make drinks, I couldn't find drinks. One specific item was peach schnapps, which I think came from watching American Horror Story. Where Elsa offered a gentleman some schnapps in her tent. Who knows!?

The amount of time it took for me to configure the drinks and thinking about how they didn't have their drinks boggled my dream brain. I had failed... I thought to myself. Has anyone had these dreams? As a server or bartender? PLEASE SHARE! I want to know!

This has been a continuous pattern this week. I think maybe I could just be a little stressed or worried about the managing style I have.

Again..share your story!

Thursday, November 13, 2014

Coming Soon! Hating on Haters!

There will be a weekly segment on this blog with awful reviews from Google, Yelp & anywhere else I can find them. I want to just point out how horrible and mean people are to restaurants. Needless to say most of them have never worked in a restaurant or know what good service might be. 

What ever happened to giving good reviews? There is probably about less than 25% good reviews out there. 


Monday, September 29, 2014

Nice people do exist...and get it!

CEDAR RAPIDS, Iowa – The Iowa couple behind a goodwill gesture that went viral said they did it to serve as an inspiration for others.

Makenzie Schultz and her husband, Steve, were celebrating their six-year wedding anniversary over the weekend at a sushi restaurant in Cedar Rapids.

But the service “sucked.”

Instead of taking to social media to complain, Makenzie posted a picture of the tip they left.  The image took the internet by storm gaining over a million likes and 147,000 shares.

Despite waiting for 20 minutes to get water, 40 minutes for an appetizer and over an hour for their entrée, the couple gave a $100 tip on a $66.65 bill.

“People all around us were making fun of the restaurant and how bad the service was,” the Facebook post explained.

That would usually mean pitiful tips for the server. However, the couple from Cedar Rapids blamed their hour-long wait for food on staffing.

“That’s when I told my husband, ‘He’s working so hard and you can tell he’s so stressed out but he’s not letting on to us.’ When he came to the table he was very sweet and nice,” Makenzie toldWHO-TV/Channel 13. “That is why it touched me. We have been in his shoes.”

Source: WHNT